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Postage and Returns Policy

Customer Service

Customer service is a No1 Priority at and we value your feedback. Our goal is to give you the best possible online shopping experience so that you will recommend us to family and friends and return to us in the future. If you have any issues with our products and services please contact us so that we may resolve these issues in a professional and speedy manner.

Standard Returns – Online Shop Purchases Only

If you are not 100% satisfied with the products purchased from our online shop we are happy to accept returns as long as they are returned to us within 14 days of being received. Returned Items must not have been used or opened and returned to us in their original condition. Please enclose a note with the returned item/items stating the reason for your return of such goods. Unfortunately any postage for returned items will not be refunded.

 Faulty Items

All haair products are individually checked before being dispatched to you, the customer. This is to ensure that items sent out in new and perfect condition. In the rare and unlikely event that an item is found to be faulty, please return the faulty goods to us within 7 days of when you received the item in its new condition. After evaluation of the goods and if found to be faulty, we will always replace or repair the item if possible, or refund you in full at your request if the item is found to be faulty.


PayPal is used on our website and is the preferred payment method. PayPal is a very safe and secure method of online payment. By paying for our items with PayPal you will be covered by the PayPal payment protection policy. Please do not send any cheques or cash to pay for haair online products or services. We do NOT accept payments by the means of Cheque or Cash. PayPal payment must clear before we release any of our goods. Any payments made using PayPal eCheque can take several days to clear within the PayPal payment process. Your address must be fully confirmed within your PayPal account otherwise you will not be protected under the PayPal’s protection policy. You must pay us the outstanding amounts in respect of each order upon the payment terms described in any order or any invoice which relates to that order. If any order or invoice does not contain any description of our payment terms, then you must pay all outstanding amounts in respect of that invoice within seven days of the supply of the goods which that invoice relates to. You authorise us, at our discretion, to appropriate any money received from you against any outstanding amounts which are due and payable by you to us.

 Non UK orders

Customers outside of the UK must contact haair by phone during office hours or by email prior to making any online order and payment. Additional shipping costs may apply to customers residing outside of the UK. Depending on order volume we may be able to offer free shipping, smaller orders will incur shipping costs. Please call to discuss your order requirements.


We ship all orders using the Royal Mail Recorded Delivery service, items will be signed for on delivery to your door. This protects both the customer and the seller alike. Delivery times are generally between 2-5 working days for UK orders and 5-12 days for International orders. International orders may incur shipping costs so please call prior to ordering. We can generally accommodate more urgent shipping requirements. Additional shipping costs may apply to more urgent delivery requirements outside of our standard shipping time scales mentioned above. Please contact us if required.


All items are posted in secure well wrapped packaging material. From time to time we may use recycled packaging material which makes good sense for the planet.

Trade Sales

Applicable to Laser Machines products used for commercial purposes. We provide a 3 months parts only warranty for laser machines purchased for trade purposes. This covers the internal PCB’s, Power Supplies and instruments used with our Laser Machines. The warranty does not cover accidental damage or general wear and tear of moving parts and labour to repair faulty machines. The trade customer is responsible for transport costs both to and from our repair centre in the UK when a faulty laser machine is returned to base for repair both in or out of the warranty period. The trade customer is also responsible for labour costs to repair the faulty laser machines as this is not included in the trade warranty agreement. During the warranty period faulty parts must be returned to base and tested prior to the dispatch of replacement parts. Out of warranty or additional parts purchases can be made at trade prices.

International sales

Applicable to both trade and end user purchases of laser machines.
For international laser machine purchases the customer is responsible for shipping costs both to and from our repair centre in the United Kingdom at all times this includes both in and out of warranty repairs and or collection of purchased machines by shipping agents. It is the customer’s responsibility to insure the goods in transit for loss or damage during overseas transport. Loss or damage to laser machines during transit is not covered by Hair Growth Point Ltd trade as haair in all instances. International customers can arrange for inspection of the goods prior to collection of shipping agents from our dispatch centre in Hagley south Birmingham UK by prior arrangement.


If any of these terms and conditions are unenforceable it shall not affect the enforceability of the rest of these terms and conditions.